Privacy policy

Last updated: June 25, 2026

PRIVACY POLICY

Zolare Pty Ltd (ABN 73 692 949 974) ("Zolare", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, purchasing our products, or otherwise providing us with your personal information, you consent to the collection and use of that information in accordance with this Policy.

The information we collect

Personal information you provide:

  • Name, billing address, shipping address, email address, and phone number.
  • Payment information (processed securely by our third-party payment provider — we do not store full card details).
  • Order history, product preferences, and communications with us.
  • Information you provide when you contact us, subscribe to our newsletter, or participate in promotions.

Information collected automatically:

  • Device information (browser type, operating system, IP address).
  • Usage data (pages visited, time on site, referring URL, click behaviour).
  • Cookies and similar technologies — see "Cookies and tracking" below.

How we use your information

We use your personal information to:

  • Process and fulfil your orders, including shipping and returns.
  • Communicate with you about your order, account, or enquiries.
  • Send you marketing communications, where you have opted in.
  • Improve our products, website, and customer experience.
  • Comply with legal and regulatory obligations, including under the Australian Consumer Law.
  • Detect and prevent fraud or unauthorised activity.

Disclosure of your information

We do not sell your personal information. We may disclose your information to:

  • Service providers who help us operate our business (e.g. payment processors, fulfilment partners, email and analytics platforms, IT providers).
  • Couriers and shipping providers, to deliver your order.
  • Professional advisers (e.g. accountants, lawyers) where reasonably necessary.
  • Government, regulatory, or law enforcement bodies where required by law.
  • A purchaser or successor in the event of a sale or restructure of our business.

Where we engage service providers based overseas, we take reasonable steps to ensure they handle your information consistently with the APPs.

Direct marketing

We may send you marketing communications about our products, offers, and brand updates if you have provided consent or are an existing customer. You can opt out at any time by clicking "unsubscribe" in any marketing email or contacting us at sales@zolare.com.au. We will action opt-out requests promptly.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Storing data on secure servers operated by reputable providers.
  • Using encryption (SSL/TLS) for data transmitted via our website.
  • Restricting access to personal information to authorised personnel only.
  • Regularly reviewing our information-handling practices.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we will notify you and the Office of the Australian Information Commissioner (OAIC) if a notifiable data breach occurs, in accordance with the Notifiable Data Breaches scheme.

Cookies and tracking

Our website uses cookies and similar technologies to improve functionality, analyse site usage, and personalise content. You can disable cookies through your browser settings, but some site features may not function correctly as a result.

We may use third-party analytics tools (such as Google Analytics) and advertising platforms (such as Meta and Google Ads) which set their own cookies. These third parties have their own privacy policies governing their use of data.

Accessing and correcting your information

You have the right to request access to, and correction of, the personal information we hold about you. Requests can be made by emailing sales@zolare.com.au. We will respond within 30 days. Identification verification may be required before we release any information.

Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us at sales@zolare.com.au. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the effective date noted. Material changes will be communicated by email where reasonable.

Contact us

Zolare Pty Ltd
Email: Sales@zolare.com.au
Web: www.zolare.com.au